Afterward he realized what an opportunity he'd let slip through his fingers. The moment when Juliet stopped screaming at him, put her head on his chest, and sobbed—he should have put his arms around her, gently smoothed her hair, her lovely hair, wiped away her tears, lifted her chin, assured her it was all going to be alright, kissed her—particularly he should have kissed her. Instead his brain had gone blank and he had stood there completely frozen.
Usually Ben seized opportunities—created them before they existed. This one had escaped long before he realized it was there.